Total Home & Healthcare Services

586 Eglinton Ave. E., Suite 612, Toronto, Ontario M4P 1P2

416-469-2273   •   1-866-227-3207

Frequently-asked questions

How do I know what kind of home care is needed?

Our home and health-care services are designed to meet the health and well-being needs and preferences of each individual, whoever and wherever they are. Our registered nurses, registered practical nurses, and certified personal support workers will work with you/your loved one to create a customized homecare plan that will address both your medical needs and daily living activities. The first visit with one of our case managers is free. We value the maintenance of an active, engaged daily routine and a safe and independent lifestyle. See our services for a detailed explanation of the services we offer and bear in mind that they can be combined for a customized homecare plan.

Where do you provide services?

Map of Greater Toronto Area Toronto including Etobicoke, North York, York, East York and Scarborough—call your local area support line at 416-469-CARE (2273)

York Region: Aurora, East Gwillimbury, Georgina, King City, Markham, Richmond Hill, Vaughan, Whitchurch-Stouffville—call your toll-free support line at 1-866-227-3207

Durham Region: Pickering, Ajax, Whitby, Oshawa, Clarington, Uxbridge, Scugog, Brock—call your toll-free support line at 1-866-227-3207

Peel Region: Mississauga, Brampton, Caledon—call your toll-free support line at 1-866-227-3207

Halton Region: Burlington, Oakville, Milton, Halton Hills—call your toll-free support line at 1-866-227-3207

We serve:

When are home care services available?

24 hours a day, 7 days a week. Call our toll-free support line at 1-866-227-3207 or your local support line at 416-469-CARE (2273) at any time of the day or night and we will address all of your questions and concerns.

Are your care providers insured and bonded?

Yes, all of our staff are insured and bonded by the Workplace and Safety Insurance Board (WSIB).

Will I have a choice of who comes to my home?

Yes. We will assign a registered nurse, registered practical nurse and/or personal support worker with you or your loved one before their arrival for service based on a customized health-care plan.

Will clients always receive care from the same staff?

A primary registered nurse and/or certified personal support worker will develop familiarity with the client, gain an understanding of his or her needs, and be able to better anticipate potential risks and complications in daily living that may arise. The primary nurse and/or personal support worker will also ensure our services are continuous and consistently delivered in the event a secondary nurse may be required to ensure optimum health, comfort and care.

How do I arrange for care?

Call our support line at 1-866-227-3207 or 416-469-CARE (2273) and we will be happy to schedule a complimentary consultation with you. We are available to answer your call live—24 hours a day, 7 days a week.

Does THHS have a policy to ensure accessibility for people with disabilities?