Home Health Care Services FAQs – Your Questions Answered

Yes! Total Home & Health Care Services covers the entire GTA. This includes Toronto (North York, Scarborough, Etobicoke), Peel Region (Mississauga, Brampton), York Region (Vaughan, Markham, Richmond Hill), Halton (Oakville, Burlington), and Durham Region (Pickering, Oshawa). Visit tchomecare.ca to see our full service map.

No, a doctor’s referral is not required to start our non-medical or specialized personal care services. However, a doctor's input is essential for planning our skilled nursing services.

We are often able to arrange for the immediate dispatch of a qualified caregiver for urgent needs. However, we highly recommend scheduling a free, no-obligation assessment visit first. This allows us to properly evaluate your needs and select the best-matched caregiver for a successful start.

Our PSWs provide comprehensive daily life assistance, which includes: personal hygiene (bathing, dressing, grooming), meal preparation, medication reminders, light housekeeping, and mobility assistance. For a full list, please visit our specific service pages.

Our recruitment process is rigorous, adhering to high standards. All caregivers are carefully screened, certified, and bonded. They must pass multiple interviews, extensive reference and security checks, and complete a written clinical and caregiving exam to verify their knowledge and expertise.

Yes. We are equipped to handle transitions in care seamlessly. Our team has extensive experience helping clients transition from routine support to Palliative (End-of-Life) Care or complex chronic care in their homes or facilities. We strive to maintain the same, familiar caregivers and surroundings to create a stable, peaceful, and cheerful environment for the individual and family.

Our staff ensures the client is ready ahead of time (dressed, personal care complete) and assists with transportation. Crucially, they organize all medical documents and act as a reliable liaison to accurately record the doctor’s instructions, ensuring continuity and follow-up care are correct.

Yes, in many instances. We frequently communicate directly with your private insurance company or adjuster. We can invoice them directly, and they often send the payment to us, simplifying the process for you.

We primarily bill on an hourly basis. Other billing options (e.g., shifts, live-in care) are determined on a case-by-case basis after the initial assessment visit. Rates may vary between daytime and nighttime services due to the complexity and scheduling required. Please discuss specific rates during your consultation.

We prioritize flexibility. Our service agreements clearly outline the terms of service, but we generally do not require long-term contracts. We require reasonable notice to adjust or discontinue services, which will be detailed in your agreement.